Refund & Returns Policy
Last updated: February, 2026
1. Introduction
Purpose of the Policy:
At Ultra Pure Shilajit, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your product, we offer a clear and simple returns process in accordance with UK Consumer Contracts Regulations.
This Refund & Returns Policy outlines your rights under UK law and the steps required for returning products and obtaining a refund.
2. Eligibility for Returns
Who Can Request a Return:
Returns can be requested by customers who have purchased products directly from Ultra Pure Shilajit through our website.
Products Eligible for Return:
Products are eligible for return if they are unopened, unused, and in their original condition. We want to ensure that you are fully satisfied with your purchase and offer a 14-day cooling-off period to change your mind.
3. Cooling-Off Period
14—————Day Cancellation Right:
Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 ———————– days of receiving the product, without giving any reason.
When the Period Starts:
The 14———————day cooling-off period begins from the day you receive the last item of your order (if you ordered multiple products). If the product is delivered to a third party or courier, the 14————————-day period starts from the day you or your third-party recipient receives the item.
4. Conditions for Returns
Unopened and Unused Products:
To be eligible for a return, products must be unopened and unused. If the seal is broken or the product has been used, we cannot accept it for a return.
Original Packaging Requirements:
We request that the product is returned in its original packaging (if applicable). This ensures that the product remains in good condition during the return process.
Hygiene and Safety Considerations (Important for Supplements):
As our Shilajit products are considered food supplements, we cannot accept returns on opened products due to hygiene and safety reasons, unless the product is faulty or damaged upon arrival.
5. Non-Returnable Items
Opened or Used Products:
We cannot accept returns on products that have been opened or used, as these products are considered non-returnable for health and hygiene reasons.
Products Damaged by Customer:
Products that have been damaged due to misuse or improper handling by the customer are also not eligible for return.
Exceptions Due to Health Protection Regulations:
In accordance with UK health protection regulations, certain products such as opened supplements cannot be returned for health and safety reasons.
6. How to Request a Return
Contact Process:
To initiate a return, please contact us at contact@ultrapureshilajit.co.uk within 14 ——————— days of receiving your product. Please include the following information in your email:
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Order Number
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Reason for Return
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Description of the Product you wish to return
Once we receive your return request, we will guide you through the next steps.
7. Refund Process
Refund Method:
Refunds will be issued to the original payment method used for the purchase. The refund will include the cost of the product minus any return shipping fees (if applicable).
Timeframe for Refunds:
We will process your refund within 14 days ———————————of receiving the returned product. The refund will be credited to your account based on your payment method’s processing time.
8. Return Shipping
Who Pays for Return Shipping:
The customer is responsible for the return shipping costs unless the product was damaged or incorrect upon delivery. In such cases, we will cover the return shipping costs.
Responsibility for Lost Returns:
We recommend using a tracked shipping service or purchasing shipping insurance when returning items. We are not responsible for products lost or damaged in transit during the return process.
9. Damaged or Incorrect Items
Reporting Damaged Goods:
If you receive a product that is damaged or incorrect, please contact us immediately at contact@ultrapureshilajit.co.uk, providing a description of the issue and photos of the damaged goods.
Replacement or Refund Process:
In cases where the product is damaged or incorrect, we will either provide a replacement or issue a full refund, depending on the situation.
10. Changes to This Policy
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be communicated on our website, and we encourage you to review the policy periodically to stay informed.
11. Contact Information
If you have any questions or concerns regarding our Refund & Returns Policy, please feel free to contact us:
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Website: https://ultrapureshilajit.co.uk/
